Terms of Service

1. The agreement

These terms are an agreement between MiaRay Ventures Private Limited, 45/1 Kandasamy Street, Pallipattu, Chennai 600113, Tamil Nadu, India (“SynergicHire”, “we”, “us”), and the company or organisation that starts or uses a SynergicHire workspace (“Customer”, “you”). The person who starts the workspace confirms they are allowed to bind the Customer to them.

The Data Processing Agreement and the Privacy Policy form part of these terms. By starting a workspace, signing in or using the service, the Customer accepts them.

2. The service

SynergicHire helps a Customer hire: a public apply link, AI-read applications, AI screening conversations, coding rounds with an AI assistant, assessments of the work, and a pipeline in which the Customer’s people record their decisions.

The AI assesses; a person decides. Assessments, scores, grades and recommendations are advice for the Customer’s people to weigh. They can be wrong. The service does not advance or reject anyone on its own, and the Customer agrees not to use it, or its outputs, to make a hiring decision without a person reviewing the evidence.

3. Your responsibility for hiring

The Customer is responsible for its hiring decisions and for meeting the laws that apply to them, including:

• employment and anti-discrimination law wherever it hires;
• laws on the use of AI and automated tools in hiring, such as New York City Local Law 144 (including any bias audit it requires), the Illinois Artificial Intelligence Video Interview Act, and the EU AI Act’s duties on deployers;
• giving candidates the notices and getting the consents the law requires, beyond those the service already shows; and
• answering candidates’ requests about their data, with the tools the service provides and our help under the DPA.

The service offers what is needed to meet these duties: notices and consent before anything starts, a named person on every decision, evidence behind every score, and exports of selection rates and decisions. Using them well is the Customer’s responsibility.

4. Workspaces and accounts

• A workspace belongs to the Customer. Its admins add and remove colleagues and choose their roles, and are responsible for who has access.
• Each person signs in as themselves, with their own work email. Keep sign-in links and accounts to yourself, and tell us at once at synergichire@raymish.com if you think one has been misused.
• The Customer is responsible for what happens in its workspace.

5. Plans, credits and payment

Prepaid. The service is paid for in advance, in credits, through a monthly plan and optional top-up packs. Nothing is billed after the fact. Plans are sold by Dodo Payments, our merchant of record, which takes the payment, charges any sales tax or VAT, and issues the invoice under its own terms. Prices are shown when you buy, and a change to a plan’s price applies from the next billing period after notice.

How credits work.

• Credits are used when a candidate starts a screen or a coding round, after they consent, and for every 40 applications read. The amounts are shown on the Billing page. A round’s credits are not returned if the candidate does not finish it.
• A plan’s credits that are not used lapse when the plan renews. Top-up credits do not expire while the plan is active.
• If the plan is cancelled or a payment fails, credits are frozen, not lost, until the plan is active again. New screens and rounds cannot start meanwhile; work already started carries on.
• An upgrade takes effect straight away, once paid; a downgrade takes effect at the next renewal.
• Credits have no cash value and cannot be transferred to another workspace.

Cancelling and refunds. The Customer can cancel at any time from Billing; the plan runs to the end of the period already paid for. Fees and credits are not refunded, except where the law requires it, where the DPA provides for it, or where Dodo Payments’ refund policy applies.

6. Your data, and candidates' data

Everything the Customer and its candidates put into the service, and the records and assessments made from it (“Customer Data”), belongs to the Customer. The Customer gives us permission to host, copy, process and display Customer Data only to provide, secure and support the service for it, as the DPA sets out.

We do not use Customer Data to train AI models, and our AI providers may not either. We may use information about how the service is used, stripped of anything that identifies a person or a Customer, to run and improve it.

7. Acceptable use

The Customer, its people and its candidates may not:

• use the service for anything other than recruiting and assessing candidates, or to monitor employees;
• use it to discriminate unlawfully, or ask candidates for information the role does not need;
• put in anything unlawful, infringing or harmful, or anyone’s personal data without a right to;
• use the code sandboxes for anything but the round: no mining, attacks, scanning, or reaching other systems;
• get around limits, bot checks, credits, access controls or security, or probe the service for weaknesses without our written permission;
• copy, resell or reverse engineer the service, or use it to build a competing one; or
• overload it, or use automated means to reach it other than as it provides.

A candidate’s use of the service is on the terms the Customer sets and this section. Their relationship about the job is with the Customer, not us.

8. Our service and its content

We own SynergicHire, its software, design, starter projects and everything we make for it, except Customer Data. The Customer gets the right to use it under these terms while the workspace is active, and nothing else passes to it. If you send us suggestions, we may use them freely.

9. Confidentiality

Each party keeps the other’s non-public information confidential, uses it only for this agreement, and shares it only with people who need it and are bound to keep it confidential. This does not cover information that is public, already known, independently developed or lawfully received from someone else, or that the law requires to be disclosed, with notice to the other party where allowed.

10. Availability and changes

We work to keep the service available and secure, but do not promise it will be uninterrupted or free of errors. It depends on providers we do not control, such as AI models and hosting. We may change or improve it; if we remove something material a Customer relies on, we will tell its admins first.

11. Suspension and ending

The Customer may stop using the service and cancel its plan at any time. We may suspend a workspace, with notice where practical, if it breaks these terms, puts the service or others at risk, or is used unlawfully; and may end these terms for a serious breach that is not put right within 15 days of notice.

While suspended, nothing is deleted: the team cannot sign in, and candidates are told the interview is not available. When these terms end, Customer Data is exported and deleted as the DPA says. Sections on responsibility for hiring, data, confidentiality, liability and law continue after the end.

12. Warranties and disclaimers

We will provide the service with reasonable skill and care, and as these terms and the DPA describe. Beyond that, and as far as the law allows, the service and its outputs are provided “as is”, and we disclaim every other warranty, including fitness for a purpose, and any promise that an assessment is accurate or that a candidate will perform as assessed.

13. Limits on liability

As far as the law allows: neither party is liable for lost profits, revenue, goodwill or data, or for indirect, incidental, special or consequential loss; and each party’s total liability arising from these terms in any 12 months is limited to the fees the Customer paid for the service in the 12 months before the event that gave rise to it.

These limits do not apply to the Customer’s duty to pay, to a party’s liability for fraud, or for death or personal injury caused by negligence, or to anything the law does not allow to be limited.

14. Indemnity

The Customer will defend us against claims by third parties, including candidates and authorities, arising from its hiring decisions, its breach of the laws in section 3, or Customer Data it had no right to use, and pay the losses and costs a court awards or the Customer agrees to in settlement. We will tell the Customer promptly of such a claim and let it take control of the defence.

15. Law and disputes

These terms are governed by the laws of India. The parties will first try to settle any dispute by talking to each other in good faith for 30 days. Failing that, the courts at Chennai, Tamil Nadu have exclusive jurisdiction. Nothing stops either party seeking urgent relief from a court to protect its rights or confidential information.

16. General

• Changes to these terms. We may update them, posting the new version here with its effective date. A material change takes effect 30 days after we email workspace admins; continuing to use the service after that is acceptance.
• Notices to the Customer go to its workspace admins by email; to us, to synergichire@raymish.com.
• Assignment. Neither party may transfer these terms without the other’s consent, except to a successor of its business.
• Events outside our control, such as outages at providers, excuse delay while they last.
• The whole agreement. These terms, the DPA and the Privacy Policy are the whole agreement about the service. If a part is unenforceable, the rest stands. Not enforcing a right is not giving it up.